Website Care

There are no minimums when you have a maintenance plan! We track the actual time it takes us to complete the work and it is taken from your plan's total time. For example if you just signed up for the Essentials plan and had us make a change that took us only 2 minutes to complete we would adjust the remaining total time to 43 minutes.

You simply send us an email with clear instructions on the content you want to change on your website and we get straight to work and let you know when it's done - usually by the next business day.

Content changes include any text or image change that will take us 30 minutes or less. This typically covers things like adding a testimonials section or a new event to your website.

These tasks do not cover advanced or custom features like an online shop or membership section.

The whole purpose of our client plans is preventative care, so we work hard to prevent anything from happening. However, in the case something does happen and your website needs emergency care, we will be there working to restore the website.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

Email is our best form of communication since it yields the fastest response. However, we know brainstorming and reviewing visual work can be best on the phone or on a video call (we use Skype).

These consulting calls are reserved for clients on our Manage & Improve and Manage & Grow care plans. They help focus a trajectory of the website for growth and improvements. These sessions are often used for online screen-sharing small updates or providing training.

You simply book your consultation via email and we'll be ready with the agenda to make the most out of our call.

If you have a task that is beyond what is included in your plan, we will submit a quote for you to approve separately.

However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the support rate listed on your plan.

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $50/hr.

Absolutely.

We are all about building a valuable relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in.

Request a cancellation via email to support@dedicatedwd.com, and we will immediately stop the next payment.

You sure can. Although we prefer to use our recommended providers, we'll review your web hosting and talk to your hosting company to make sure it will fit your needs.

If you prefer to move your website to our Premium Web Hosting, we offer migration for a one-time fee of $99.

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 2-hour fee.